In case of any refund of payment made using QENTA Pakistan (Private) Limited services or through it product “QENTA Payment”, is governed by following terms and conditions;

1. A formal email needs to be sent to info@qentapakistan.com with all the relevant information of the transaction including but not limited;

• Transaction ID
• Transaction date and time
• Amount paid
• Reason for making payment
• Reason for refund

2. Details will be reviewed and forwarded to the respective merchant / company for which the payment was made.
3. On approval from the respective merchant refund will be made in full or partial depending on the confirmation from the respective merchant.
4. All refunds will be processed in a maximum of 14 working days